Check explained

Goldwin Casino verification: your balance moves once this clears

Every casino licensed in Malta runs this identity check, and ours takes up to 20 hours from the moment your documents land.

Start my check

License MGA/B2C/099/2017 issued by Malta Gaming Authority

You are at step one

Read the check in six lines

Most players worry the wait is open-ended; it is capped at 20 hours here.

Who checks

Goldwin Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/099/2017

How long

20 hours

Required by

Before the first withdrawal at the latest

Questions

[email protected]

Minimum age

18+

You are in the queue

What gets you approved quickly

Our reviewers look for sharp edges and full corners, because that is what clears a file in one pass.

Your outstanding items, listed

Sign in and open the verification section of your account area. It lists each item still outstanding, so work down the list rather than guessing what is missing.

Shoot it in daylight

Photograph your proof of identity in daylight with all four corners inside the frame. Glare across the photo number is the single most common reason a file comes back.

Is the address recent?

Add proof of address and confirmation of the payment method you used. Both must show your name matching the account exactly, and the address copy dated within the last three months.

Your answer by email

Send everything together, then wait for the review. Most files close well inside 20 hours, and you get an email the moment the decision is made.

You are gathering papers

The papers behind the check

Useful the moment your account shows an outstanding item and you are unsure what counts.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull photo page, unedited, all corners visible

Proof of address

ConfirmsWhere you actually live

Must showYour name and address, dated within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showYour name, first six and last four digits

Fixed photos, failed bills, mismatched details

Shoot flat, not angled. Glare, a finger over the edge or a cut-off corner leaves the security features unreadable, so the reviewer has nothing to compare against. Lay the document flat in daylight and shoot straight down Keep all four corners and both edges inside the frame

Which bill still counts? A bill from months back proves nothing about where you live now, and an unsupported address cannot be tied to your account. Send a bill or letter issued within the last three months Pick one showing your full name and full postal address

Caught out by a name. A nickname, a middle name left off or a different address on file makes the reviewer doubt the paperwork belongs to the account holder. Send the document exactly as your account details are written Ask support to correct a wrong spelling or old address first

Your turn to show the trail

Our licence from the Malta Gaming Authority (MGA/B2C/099/2017) makes this check compulsory against money laundering, and Goldwin Casino Ltd. cannot wave it through. Nothing in the request suggests anything about you; it is paperwork the regulator expects on file. Answer it and your review keeps moving.

A reviewer may ask for one or more of the following, depending on your case.

Recent payslips from your employer
Bank statements for recent months
Tax assessment or income record
Proof of a property sale or inheritance
Evidence of savings or investments

Your first payout

What makes us open your file?

Goldwin Casino keeps the ask predictable by tying it to a handful of events rather than chance.

Before your first payout

Your first cash-out is the deadline the licence sets, so proof of identity, proof of address and payment method confirmation go to [email protected].

Bigger sums, clearer trail

A payment far larger than your usual pattern needs a source of funds check, and the reviewer asks what the money came from.

Match your paperwork

When the name or address on your account differs from the paperwork, we ask for proof of identity and proof of address that agree with each other.

Fresh method, fresh proof

Adding a card or wallet we have not seen means confirming that method, and the reviewer may ask for a statement or screenshot showing it in your name.

Five Questions

Plain Talk About Documents

After these five answers you will know what the check wants from you and when.

How soon does the check have to be done?+

Your documents must be with us before your first withdrawal leaves, and that is the latest point. The check can also arrive sooner, at sign-up or when your first deposit lands.

What next when one of my documents is refused?+

Read the note we send with the refusal: it names the exact fault, usually a glare, a cropped edge or a name that does not match. Answer that e-mail with a fresh copy of that single item and we look again.

Will photos taken on my phone be accepted?+

Yes, phone photos work if the text reads cleanly at full size and all four edges show. Keep the phone parallel above the page, hold still and switch the flash off.

Which regulator stands behind this site, and under what number?+

The Malta Gaming Authority regulates us under licence MGA/B2C/099/2017, held by Goldwin Casino Ltd. That licence is why the identity and source of funds checks exist at all.

Will I have to send the same documents again later?+

Usually not: one clean set carries you through, and we only come back if a document expires, your details change or a routine review needs a fresher copy. In that case we contact you before anything is held.