Playing to a plan

Keep play a pastime with Goldwin Casino limits

Play from 18 and up, with deposit limits, loss limits, session time reminders, cool-off periods and self-exclusion built into every Goldwin Casino account.

Set your limit

License MGA/B2C/099/2017 issued by Malta Gaming Authority

Four facts first

The essentials you can check in one place

Removes the worry about who regulates the site and where help sits if play stops feeling light

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/099/2017

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Support inside your account

Limits that sit where your money moves

After reading this you will know which of the five account tools you want switched on.

How much can go in?

A deposit limit caps how much you can add to the account in a set window. Switch it on before your first session rather than in the middle of one.

Decide your stopping figure

A loss limit stops further staking once your net losses reach the figure you chose. Set it when you want a session to end on its own terms.

Reminder, then a real break

Session time reminders send a message as play goes on, so you can judge whether to continue. Turn them on if a short break often turns into a long evening.

Room to think it over

A cool-off period puts your account on hold for a break you choose. Use it when you want distance for a while and intend to return later.

What if a break is not enough?

Self-exclusion closes your play for a longer spell, and you ask support to lift it once that spell ends. Choose it when play has stopped feeling like a pastime.

Your own protection

Walk through the limit in four moves

By the end you will have a limit saved in your account and know where to check it.

Open your profile menu

Sign in and open your profile menu, then look for the settings area that holds your account preferences and verification details.

One area, five controls

Inside settings, find the responsible gambling area. All five tools are listed there, each with its own control and description.

Which tool do you need?

Pick the tool you want, such as deposit limits or loss limits, and choose a figure you are comfortable with before the session, not after a loss.

Does the limit show now?

Save the change, then go back into the tool to confirm the new figure is showing. If it is missing, ask support through live chat.

Notice when play stops feeling like fun

Catching these signs early is far easier than dealing with them later. A deposit limit or a short pause is the first step, and both are set in your own account without a conversation.

If a few of these sound familiar, that is information rather than a verdict.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Keeping your play from people close to you
Playing longer than you planned to
Feeling restless on days you do not play
Borrowing to keep your balance topped up
Play feeling like a chore, not a break

Three places to turn

Help that costs nothing and stays private

This block settles who answers, when they answer, and that nothing you say leaves the conversation.

Gambling Helpline Aotearoa

A free line for players and for relatives, answered at any hour, where you can talk through what is happening and what comes next. Text support is available as well, and the service keeps your details confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, along with peer and cultural support, offered from clinics around the country and reachable by freephone or by text during weekday business hours. pgf.nz

Safer Gambling Aotearoa

An information service from Health New Zealand for people who gamble and for their families, covering signs of harm, practical tips and a way to find support close to home. safergambling.org.nz

Paused for a few days or closed for a stretch

Can I pause for a few days? A cool-off period in your Goldwin Casino account suits a break of hours or days. You switch it on from the responsible gambling area of your profile, and for its whole length the account stays shut to play. Play returns on its own once the period runs out.

Closing access for a long term. Self-exclusion is the longest option available in your account and is intended to last. Once it starts it cannot be lifted early, so choose it when a pause has not held. Setting it from your profile keeps you out until the term ends.

Your own account as the register. New Zealand has no national self-exclusion register, so your casino account is where exclusion is set. A break of up to two years may fit when play has gone further than you want, and the Gambling Helpline Aotearoa can help you plan what comes next.

Account queries

Before a break becomes a goodbye

You have seen the tools, and now you want plain answers before you choose one.

Will self-exclusion here also stop me playing at other casinos?+

No. Because New Zealand has no national self-exclusion register, a block you set covers your Goldwin Casino account and nothing else. Any other operator you use would need its own request from you.

Why do I need to prove my age before I can play?+

Playing here is limited to people aged 18 and over, so your identity and age are checked before your account goes live. That check protects younger people and keeps the account in your own name.

Can I end a self-exclusion early if I change my mind?+

No. Once you choose self-exclusion it stays in place for the whole period you picked, and it cannot be lifted before then. Decide the length with that in mind, because the account stays closed to play for all of it.

What does a cool-off pause change, and when can I play again?+

A cool-off blocks your access to real play for the span you select while leaving the account itself open. Play becomes possible again when that span ends, without you asking anyone.

Where do I go to change a limit after I have set it?+

Limits live in the same responsible gambling area of your account where you first set them. Open that section and pick a new value for the limit you want to adjust; support does not need to be involved.

How do I shut my Goldwin Casino account for good?+

Email the Goldwin Casino support team with a clear request to close the account, and they will confirm once it is done. Closing it permanently removes your access, so say plainly that you do not want it reopened.